Shipping Policy

Below is the list of FAQ’s which can help you to know about our Shipping Policy:

How do I contact you?

If you want to contact us, you can go to our contact us page and fill the form. For placing an order call

How Do I Track My Package?

Tracking number is available within 2 to 3 business days after you place your order. Some orders take longer than 3 days to generate a tracking number. The tracking number is emailed to the E-mail address that you provided us while making your purchase.

When Can I Expect To Receive My Order?

Ground orders mostly get delivered in 3 to 7 business days. But some orders take longer than 7 days to be delivered. Truck freight orders might be delivered in 7-12 business days. The deliveries of truck freight orders mainly get scheduled through shipping carrier and required a valid phone number of customers.

If you have opted for overnight or 2 days delivery that it is not guaranteed and it means arrangements will be made to ship with use of that service. Make yourself aware that your overnight order placed on Friday will be delivered to you on Monday. We do not offer delivery services on Saturday, Sunday or on government holidays.

Can I Cancel My Order?

We do not accept order cancellations because we mostly package products within an hour of ordering which the reason we don’t have any policy to cancel orders. We initiate the process of order as soon as possible.

Part of my order is missing. What do I do?

Please fill out the form given on contact us page. As soon as possible we will contact the warehouse so please allow us with extra time to respond.

How do I pay for my order?

You can pay using your.

Shipping Policy - Tracking and Transit Times

All the orders which get shipped need any signature. Please be aware that all orders are shipped on business days only. We do not provide weekend or holiday delivery. Usually, we shipped within 1 to 2 business days, subject to availability, weather, and vendor delays. Some orders may take time to be shipped. You will get your tracking number on your email within 1-3 business days but some tracking number takes time to update. All of the timeframes listed above are estimates only. In some cases tracking updates and shipping times will be longer than stated.

Do You Ship Internationally?

We do not ship outside the United States. We only ship to the Continental 48 states. Some products have been shipped by air freight can be shipped to Alaska and Hawaii. We don’t ship to some destination namely Canada, Guam, Puerto Rico, or any international destination. Also, we do not ship to freight forwarding companies or hotels.

Do you charge sales tax?

Yes, we charge a 6.875% sales tax in the state of New Delhi.

Do you ship to PO Boxes?

We don’t ship to any PO boxes so you are required to provide us with a physical address for shipping.

I Am Missing Hardware. Can You Send Me The Missing Piece?

We do not provide hardware as well as does not have the capability to send any missing pieces. If you missing with some hardware pieces, then you need to return complete part else you can purchase hardware from a local store. If you are missing with the important hardware piece then you can return the whole kit. We cannot provide you that missing item by breaking another kit.

What happens if I refuse my order?

If you refuse your order you need to send us a support ticket as soon as possible which states that you refused your order. The refunds for the refused order take longer time than normal.

My tracking number displays that my order is shipped but I don’t receive it? What do I need to do?

Make yourself know that we are not responsible for any losses took place and packages being received by someone in your absence. It is your responsibility to make some available when delivery takes place.

You can contact us via the support form available on our website and obtain a tracking number to investigate when delivery is done to your home or business area. If the shipper fails to take a sign of your package or fraudulent sign is there then we will not be reimbursed for parts.

We can only file lost or damage claim with specific shipper but the decision is completely based on their findings and information. Initially, check nearby your property for the package that has been shipped. Secondly, check in your neighbor area if the package has been accidentally shipped to their residence. Still, if you are not been able to locate package then you need to call shipping company such that they can send their shipper to your residence within 24 hours. If Shipper is not able to locate package then claim will be initiated by the shipping company and this whole process will take maximum 30 days. While your claim gets processing we are not responsible for any of the replaced or lost orders. All the replacement parts will be ordered again until the claim of yours get settled.

What if my product arrives damaged?

If the order you receive is damaged or opened. Instantly tell this to a shipper that you are refusing this order due to the damage found. But if the damaged or opened order is delivered in your absence then you need to contact a shipping company. You only get 24 hours to give us the information about receiving of damaged product. We will not take any responsibility of damaged claim after 24 hours.

Do you offer exchanges or replacement parts?

No, all products need to return and ordered again.

What if I returned my part without providing RMA number?

If you return the product back on return address available on a box without providing RMA number, then you will not get the refund until you provide us with valid return tracking number. If you provide us with return tracking number then we will take a week time to locate your return. If we are not able to locate your return and you do not provide us with an RMA number your credit will not be issued.

What do I do if my part broke at the time of installation?

We do not accept the returns of any damaged part done while doing an installation.

Can I return my product if I used some of the hardware?

We do not accept a return of any missing part, instructions or hardware.

I don’t like my repair manual. Can I return it?

The manuals cannot be returned if they are opened in any situation. If you open shrink wrap we will not offer it anymore.

I installed my part, can I return it?

We do not accept the return of the package after it is installed.

My part got damage, do you pay for it?

We don’t cover any kind of expenses which take place as a result of the installation of the product which gets damaged due to the wrong installation.

Our Catalog and Parts Inventory

Our catalog is consisting of a comprehensive range of domestic and import product of performance parts, replacement parts, and accessories. With this large offering, we make use of third-party vendors and manufacturers to complete our orders.

Typographical Errors

In a situation where a product is listed with some wrong rate due to some typographical error or mistake made in the pricing information being received from our supplier. At Used Car Parts, we hold the right to cancel or refuse any of the order being placed for the product listed with the wrong price. We also hold right to cancel such order whether the order is confirmed or not.

How do I pay for my order?

You can pay using your credit and debit cards. Moreover, you can pay us through PayPal, E-Cheque, wire transfer.

Do You Ship Internationally?

We do only ship to USA and North America. We don’t ship to destinations namely Canada, Guam, Puerto Rico, or any international destination. Also, we do not ship to freight forwarding companies or hotels.